We want you to be happy with your purchase from us.
For a refund, you can return your online purchase within 14 days from purchase. Your online purchase must be unused and in original condition.
Shipping costs to return your online purchase to FLATOUTbear are the responsibility of the customer and are non-refundable. For all returns within Australia as well as International returns, we suggest a trackable shipping method.
In the case that your item is found to be faulty, we are more than happy to replace your item or give you a full refund.
Australia – For Australian based customers, we can replace your item or give you a full refund. Once you contact us you will receive a prepaid Australia Post return shipping address to send the faulty product back to us.
International – For International customers (ie not in Australia), we can replace your item or give you a full refund. Once you contact us you will be asked to provide photos of the faulty item and the fault shown as clearly as possible. In most cases, we will ask that you destroy the item.
Items purchased from our online “Seconds Sale” from time to time are a final sale and cannot be returned or exchanged.