FLATOUTbear FAQs.

Here are the answers to the most common FLATOUTbear questions. Still have a question?
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What are FLATOUTbears made of?

FLATOUTbears are made of 100% Australian sheepskin. Besides being unbelievably soft and irresistibly snuggly, sheepskin has self-cleaning properties, is naturally anti-bacterial and it repels water, making it the perfect material for a child’s soft toy.

What colours are FLATOUTbears available in?

We have a number of yummy colours including milk, honey, latte, chocolate, koala, rosie and bluey. In our FLATOUTbear Baby range we also have leopard and in our original FLATOUTbear range we have a licorice bear.

Why are FLATOUTbears flat?

Besides being a family tradition, the main advantage of flat bears is that they are super easy to snuggle and can be used like a pillow. Flat bears are also suitable for babies as they don’t have any protruding features.

Do FLATOUTbears make a good gift?

FLATOUTbears are the BEST gifts! Parents and children love FLATOUTbears and many customers return to buy additional bears for friends and family. We’ll even include a handwritten card when sending a FLATOUTbear as a gift… Just be warned – you may become the child’s favourite person!  See our bears here.

Are FLATOUTbears suitable for babies?

We always recommend that you follow the SIDS guidelines and use a common sense approach when giving a FLATOUTbear to your child. For newborns, we recommend you put the FLATOUTbear under your baby’s head when changing them, have it close when feeding or use a little breast milk to help with attachment.

Where are FLATOUTbears made?

FLATOUTbears are made in China from 100% Australian sheepskin. We have been working with the same family in China for more than 15 years, where the sheepskins that make FLATOUTbears are tanned, hand cut and sewn together before returning to their home in Australia where the FLATOUTbear team in Sydney inspect, groom and pack each bear ready to be sent to you, wherever you are in the world!

Where can I buy a FLATOUTbear?

You can buy a FLATOUTbear directly from us or you can visit one of our FLATOUTbear stockists all over the world. You can find your nearest stockist here.

Do you have a FLATOUTbear shop or show room?

At FLATOUTbear HQ, we have a small show room and shop where you can come and select your FLATOUTbear. We are only in the office Tuesdays and Thursdays so it’s always best to call us on +61 2 9555 6434 and check that someone will be there to welcome you. We are located at Unit 18, 5-13 Parsons Street Rozelle NSW Australia.

Do you sell FLATOUTbears internationally?

Yes, we ship our beloved FLATOUTbears all over the world. You can buy a bear directly from us, enter your delivery details and shipping will be calculated at checkout or you can find your nearest stockist here. If you are ordering a FLATOUTbear as a gift, you can see our flat rate shipping costs here or add your FLATOUTbear to cart and enter your international delivery address to calculate shipping too.

Do you offer gift wrapping for FLATOUTbears?

We sure do! If your FLATOUTbear is being sent as a gift, straight to the recipient, we always gift wrap and you have the option to add a handwritten card if you would like. All FLATOUTbears come in a cute carry bag, so really, every order from us is like a gift!

How will my FLATOUTbear be shipped?

We will ship your order by Australia Post. We aim to send orders out every Tuesday and Thursday and provide a tracking code so you can follow your bear’s journey from our warehouse to your home!

How long will my FLATOUTbear take to arrive?

For Australian customers, your order should arrive within 2-5 business days after dispatch. For international orders, your bear should be delivered within 7-12 business days after dispatch. You will be emailed the tracking details to follow your bear’s journey to you.

How do I pay for my FLATOUTbear?

We accept payments made via Paypal, Visa and Mastercard.

How do I care for my FLATOUTbear?

Each and every FLATOUTbear is made from 100% Australian sheepskin, a natural material that has self-cleaning properties, however FLATOUTbears tend to get a lot of love and your bear may require a deeper clean from time to time. If your bear is in need of a little care, you can find detailed instructions on washing your FLATOUTbear on our care page.

Can I return my FLATOUTbear?

We want you to be happy with your order, so we accept returns within 14 days of receipt as long as the item is unused and in its original condition. You can find further details on our returns policy here.

Can I buy FLATOUTbears for my store?

If you would like FLATOUTbears in your store, we would love to hear from you. The best thing to do is start by registering your business here. Then once we have received your registration, we will get back to you with more details.

Family owned and run since 2001

100% Australian sheepskin

Over 400,000 bears sold worldwide

Free FLATOUTbear bag with purchase